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By Philomina Attah<\/p>\n
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The Public Complaints Commission (PCC) says it received 1,281,984 complaints in the last two years and resolved 716,688 of them.<\/p>\n
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The Chief Commissioner of the Commission, Hon. Bashir Abubakar, disclosed this on Tuesday in Abuja during a news conference on his stewardship.<\/p>\n
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Abubakar recalled that he assumed office on Sept. 24, 2024, alongside 37 Federal Commissioners representing the 36 states and FCT.<\/p>\n
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He said they were charged by the leadership of the National Assembly to sanitise and reposition the Commission for effective service delivery.<\/p>\n
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According to him, the PCC, established in 1975 as Nigeria\u2019s foremost Ombudsman, is mandated to investigate maladministration, corruption and abuse of office.<\/p>\n
<\/p>\n
He said the commission also safeguards rights of citizens and non-citizens in dealings with public institutions and private organisations.<\/p>\n
<\/p>\n
Abubakar said his administration proposed over 100 per cent increase in the Commission\u2019s Medium-Term Expenditure Framework, leading to improved budgetary allocation.<\/p>\n
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According to him, the commission has commenced implementation of full Consolidated Legislative Salary Structure (CONLESS) from July 2026.<\/p>\n
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He said this had empowered the commission to pay its workforce full salaries, in addition to settlement of outstanding arrears.<\/p>\n
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The arrears, according to him, include wage award, 2024 and 2025 promotion arrears.<\/p>\n
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He added that monthly allocations to all state offices, including FCT, have been increased to boost operations.<\/p>\n
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Abubakar said the commission conducted biometric verification in all PCC offices nationwide to establish verifiable nominal roll.<\/p>\n
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He said the commission created new directorates to enhance operational efficiency due to increased complaint index.<\/p>\n
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He said over 1,185 staff were trained in 2024, while 3,410 personnel have so far been trained in 2026.<\/p>\n
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The chief commissioner said ICT unit and call centre were upgraded to enhance visibility and public access.<\/p>\n
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He said the commission also embarked on aggressive publicity drive which resulted in surge in complaints.<\/p>\n
<\/p>\n
According to him, industrial harmony exists between management and unions, with open-door policy entrenched for robust relationship.<\/p>\n
<\/p>\n
He said 1,070 staff were promoted in 2025, while 1,270 were promoted in 2026.<\/p>\n
<\/p>\n
He recalled that in 2025, the commission celebrated its 50th anniversary, which boosted partnerships with stakeholders.<\/p>\n
<\/p>\n
Abubakar announced that the commission would hold its first Nigerian Ombudsman Conference on Thursday.<\/p>\n
According to him, the theme is \u201cSystem Building and Compliance: Key Factors to Good Governance.\u201d<\/p>\n
<\/p>\n
He said the conference would attract founding fathers of the commission, policy makers and stakeholders.<\/p>\n
<\/p>\n
He attributed the achievements to the support of President Bola Tinubu, National Assembly, Budget Office and Ministry of Finance. (NAN)<\/p>\n","protected":false},"excerpt":{"rendered":"
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